Competition Matters Suzanne Sievert Essay

EVERYTHING! You got EVERYTHING right! Quality, punctuality, customer service, follow-up, discounts… I have used ChemFree for years and will have no one else. Oh – and not only did I have my carpets cleaned fabulously, Lloyd did my ducts, too. Lots of services. All great!

Please tell the crew they did a great job!  We’re very pleased with the results.

You recently cleaned the steps in my daughters home that were absolutely filthy!  No joking, those steps were black.  I watched how Dave cleaned them and couldn’t believe the transformation before my very eyes!  You said the high heat would be a major part of getting these steps to respond and you were right!  I’m thrilled with how they turned out and so is my daughter!

Thank you and I will definitely be calling you in the future.

Thank you so much for cleaning my living and dining room carpet.  These rooms are beautiful again!

Sincerely,

You guys always take such good care of our carpets.  We moved into our new home this past weekend and were amazed how the basement carpets turned out!  We thought we would have to replace the basement carpet because how stained and filthy they were from the previous owner and his pet!

Thank you for making my new home look beautiful.

One of your biggest fans,

I was skeptical about using your services because you do not use chemicals which I thought was needed to get my carpets clean.  Not only are my carpets clean and sanitized, but a very bad stain a previous cleaner could not get out is now gone!

I’m sold on ChemFree Carpet Cleaning and will call you before the holidays for additional cleaning!

Sincerely,

Our pet recently passed away in our basement and created a situation with many blood and body fluid stains.  We were devastated losing our family pet and then contending with all the blood.  I called you and within 4 hours you were over to treat and remove the blood and body fluids from our carpet.  And when some of the spots wicked back, you came back to touch up at no charge just like you said you would.  And, the lady on the phone was very kind and compassionate.  We felt cared for and we once again have carpet that is clean with no stains.

Thank you ChemFree Carpet Cleaning.  You have a customer for life!

Sincerely,

“ChemFree Carpet Cleaning is by far  the best carpet cleaning service we have ever had the pleasure of using.  The carpets were dry in less than 3 hours — SERIOUSLY!’

“We have been using LFC/ChemFree Carpet Cleaning for over 15 years.  As you know, we recommend you to our relatives, friends and neighbors.  Heck, I think you clean half the homes in our neighborhood!  You are the easiest company for me to refer because I know you treat everyone the way you have treated me over the years.

Thank you for your continued service!”

“My mom is 90 years young and still lives on her own in the home I grew up in.  I sent ChemFree Carpet Cleaning to her home and the technicians did a great job!  My mom reported back to me that she really liked those young men and that she gave the technicians some of her freshly baked cookies.  Thank you for taking good care of my mom!”

“My neighbor referred me to you and I’m so glad she did.  I did my due diligence and looked up ChemFree Carpet Cleaning on the BBB website.  I was pleased that you had ZERO complaints with an A+ rating; unlike some of the other carpet cleaning companies I looked up.  Choosing your company over the others was a no brainer!!  Thank you for providing a quality service.”

“Thanks for coming to my home yesterday.  I woke up this morning, looked at my newly cleaned carpets, chairs and couch and felt so much better about my home.  I had been thinking that I needed to redecorate, but did not want to spend the money.  What I actually needed was to have my existing furniture cleaned.  After you cleaned, the colors are back to their original vibrancy and I remembered why I like what I already have.  Also, thanks for getting out the pet stains.  We had finally fully potty trained our new puppy and I was relieved to clean the rugs and put that phase behind us.  I thought I might have to get a new dining room rug, but you were able to even get the older stains out.  Thanks again.  You make a difference for us!”

Caroline Walkley  -Minneapolis MN

“I wanted to send you a note to say thank you for cleaning my upholstery and area rugs.  My rugs and upholstery look fantastic and they were dry in about an hour!  Just like you said they would.  You have secured a customer for life.  Thank you!”

“I sincerely want to thank you for being an easy company to work with.  We use your service for our office suite and our home.  Your pricing structure is fair with no high pressure selling.  It’s refreshing to find a cleaning company with this approach.”